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Delivery & Returns

This document explains Casa Vinoteca’s shipping zones, delivery times, packaging, and return policy. Placing an order means you accept the terms on this page.

1. Shipping zones and times

We ship within Thailand only. Zones are listed below. Times count from the moment the order moves to “Processing” after payment verification.

  • Bangkok and metropolitan area 1–3 business days
  • Other provinces 2–5 business days
  • Remote areas / courier branches may add 1–2 business days

We ship Monday–Friday, not on weekends or public holidays. Orders placed after 15:00 are prepared the next business day.

2. Shipping cost

Shipping is calculated by weight, zone, and courier and shown before order confirmation. Orders above a set total may qualify for free shipping (see promotions on the site).

3. Packaging

Wines are packed in shock-resistant boxes designed for glass bottles, sealed against movement, and labelled “fragile” on every box to preserve wine condition in transit.

4. Receipt and inspection

The recipient must be 20+ years old and present a national ID card or passport at delivery. Please inspect the bottle and label in front of the courier. Report any damage within 24 hours.

5. Return policy

Because wine is a consumable sensitive to temperature and storage, we accept returns only in these limited cases.

  • Broken/leaking bottle from transit: report within 24 hours with photos and order number. We replace the bottle or refund in full.
  • Wrong item: report within 7 days. We ship the correct item.
  • Change of mind: not accepted, as alcohol is legally controlled and cannot be resold.

Returned goods must be in original condition, unsealed, with box and labels intact. Refunds are processed within 7–14 business days after we receive the return.

6. Shipment tracking

Once shipped, the system sends the tracking number and link via email and LINE (if your account is linked). Check status under “My Account” → Order details.

7. Cash on Delivery (COD)

COD orders are paid in cash at the point of delivery. The recipient must present ID as required by law. If no age-eligible recipient is found, the courier returns the goods and the order is cancelled.

8. Contact

For shipping or return issues, contact our team via the Contact page or LINE Official Account, with your order number.